About TruExpress Medical Transportation

Missed appointments, unreliable rides, and confusing rules leave patients and caregivers stressed—and providers scrambling to fill empty exam slots. TruExpress exists to make non-emergency medical transportation the easiest part of your health-care journey. We handle every detail—from eligibility checks to curb-to-curb assistance—so you can focus on getting well, not getting there.

Our Story

For years, our founders ran freight logistics, moving time-critical cargo across the Southeast with military-grade precision. After a few conversations with friends and family, they learned about the all-too-common problem of missed dialysis or follow-up medical visits because a ride never showed. They knew the same routing tech, real-time tracking, and “on-time or make-it-right” culture that powered their supply chain business could transform medical transportation. So they shifted from pallets to people, launched TruExpress with one ADA-equipped van, and built a system where patients—not packages—arrive dependably, safely, and stress-free.

Our Guiding Values

  • 1

    Compassion First: Drivers greet you by name and offer a steady arm when needed.

  • 2
    Reliability: 24/7 dispatch and live GPS tracking keep rides on schedule.
  • 3

    Safety: Vehicles undergo daily inspections; drivers hold NEMT and CPR certifications.

  • 4

    Respect for All: We honor every patient’s dignity, privacy, and time.

  • 5

    Collaboration: Seamless coordination with care teams limits your paperwork and wait time.

Ready for Stress-Free Transportation?

Whether it’s a one-time appointment or ongoing care for you or your patients, TruExpress is here to get you there safely, on time, and with compassion.