Insurance & Payment Options2025-07-13T14:31:14+00:00

Transportation Costs Shouldn’t Stand Between You and Care

From Medicaid rides to simple self-pay, TruExpress makes insurance and payment painless.

Coverage Confusion Ends Here

Finding out whether your ride is covered can feel overwhelming. TruExpress guides you through eligibility, bills your insurer directly, or offers clear self-pay rates—so you never delay care over cost. Relax and concentrate on getting well while we handle the paperwork.

Plans We Work With

We’re an approved transportation provider for:

  • South Carolina Medicaid (Healthy Connections)
  • Most Medicare Advantage plans (Humana, UnitedHealthcare, Aetna, Cigna, etc.)
  • Select private/commercial insurers (call for current list)
  • Veterans Affairs Community Care referrals
  • Workers’ Compensation & auto-accident claims

Don’t see your plan? Call us. We add new partners regularly.

No-Surprise Self-Pay

We work with you to provide transparent pricing. Prices cover one passenger + one caregiver. We confirm your exact fare before you book with no hidden fees.

How It Works

Ready to book? Need help with the costs?

Reach out to us and we’ll walk you through Medicaid ride approval if you’re newly eligible. Ask about our sliding-scale program for recurring treatments.

Frequently Asked Questions

How do I know if my Medicaid covers transportation?2025-07-13T03:52:13+00:00

South Carolina Medicaid (Healthy Connections) includes non-emergency medical transportation for most members. Send us your Medicaid ID and appointment details. We’ll confirm within one business day.

Will I have a copay?2025-07-13T03:52:43+00:00

Medicaid rides have no copay. Medicare Advantage and private plans vary. We’ll tell you up-front if anything is due.

Can a caregiver ride along?2025-07-13T03:53:08+00:00

Yes—one caregiver or family member rides free on every trip. Let us know when booking.

What if my insurance denies the claim?2025-07-13T03:53:30+00:00

We appeal first. If coverage is ultimately denied, we offer private pay options.

Do you take last-minute bookings?2025-07-13T03:54:17+00:00

Same-day trips are often possible. Call us to confirm. For best availability, schedule 24 hours in advance.

How do cancellations work?2025-07-13T03:54:37+00:00

Cancel at least 24 hours before pickup to avoid a fee. Insurance-covered trips follow state NEMT guidelines.

Is your service HIPAA-compliant?2025-07-13T03:54:58+00:00

Absolutely—we secure all personal and health data in line with HIPAA and South Carolina regulations.

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