Non-Emergency Medical Transportation for Providers2025-07-15T14:03:28+00:00

Dependable Patient Transport That Keeps Your Schedule on Track

TruExpress partners with clinics, hospitals, and long-term-care facilities across South Carolina to move patients safely, on time, and with zero admin hassle.

The Cost of Unreliable Transport

Providers lose revenue to no-shows, patients miss follow-ups, and staff waste time arranging rides. TruExpress handles scheduling, verification, and real-time tracking—fully HIPAA-compliant and Medicaid-ready—so your staff can get back to patient care. Fewer no-shows, higher patient satisfaction scores, and reliable discharge-to-door outcomes that help lower readmission rates.

How It Works

Connect

Book a discovery call so we can map your current discharge or appointment workflow.

Customize

We create a tailored transport protocol (daily manifest upload, EHR integration, or on-demand portal).

Ride and Report

Patients ride with our trained drivers; you get real-time tracking and monthly performance dashboards.

Scheduled Outpatient Appointments

Missed rides derail clinic flow, so TruExpress syncs with your schedule and auto-confirms pickups to keep patients arriving on time.

Hospital Discharge Rides

Bed holds escalate costs—our drivers wait on-site and leave within 30 minutes of clearance, freeing capacity fast.

Dialysis & Recurring Treatments

No-shows waste costly chair slots; recurring time blocks and dedicated drivers guarantee every dialysis patient is seated on schedule.

Behavioral-Health Transfers

Taxis lack privacy and training; HIPAA-certified crews ensure calm, confidential door-to-door moves.

Physical Rehab / Therapy Sessions

Skipped therapy delays recovery, so automated reminders and live ride tracking confirm patients reach every session.

Frequently Asked Questions

Are you Medicaid-credentialed and HIPAA-compliant?2025-07-13T03:26:51+00:00

Yes—TruExpress holds an active South Carolina Medicaid Transportation Provider ID and all staff complete annual HIPAA and PHI-handling training.

What regions of South Carolina do you cover?2025-07-13T03:27:33+00:00

We serve the entire Upstate and Midlands regions, and can arrange rides statewide with 48-hour notice.



Can you integrate with our EHR or scheduling software?2025-07-13T03:27:50+00:00

Our software coordinates with many EHR platforms. Reach out to us for more details.

How far in advance do we need to schedule?2025-07-13T03:28:21+00:00

Same-day requests are accepted until 2 p.m. Recurring or high-volume manifests can be uploaded up to 30 days in advance.

What vehicle types do you operate?2025-07-13T03:28:46+00:00

Ambulatory sedans and wheelchair-accessible vans equipped with Q’Straint tie-downs.

How are drivers screened and trained?2025-07-13T03:29:13+00:00

All drivers pass Level-2 background checks, DMV record reviews, drug tests, CPR/First-Aid, PASS passenger-assistance certification, and quarterly ride-along audits.

How is pricing structured?2025-07-13T03:29:41+00:00

Facilities may choose pay-as-you-go (per-mile + base fee) or a monthly block-rate contract that locks in mileage discounts and priority capacity.

Can we track rides in real time?2025-07-13T03:30:07+00:00

Yes—dispatch dashboard and SMS/email updates show live ETA, GPS location, and pickup/drop-off confirmations.

What reports will we receive?2025-07-13T03:30:41+00:00

Monthly KPI packet (on-time %, no-shows avoided, discharge cycle time) plus custom CSV exports on request.

How long does onboarding take?2025-07-13T03:31:04+00:00

Most clinics go live within one week; EHR/API integrations typically require 2–3 weeks depending on your IT team’s availability.

Turn transport from a daily scramble into a set-and-forget system.

When every ride runs on schedule, beds open faster, staff stay focused, and patients get the care they need. Ready to make that your reality?

True Express Medical Transportation

TruExpress Medical Transportation proudly provides safe, reliable non-emergency medical rides across Upstate South Carolina.

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Contact Details

  • 107 Southport Road
    Spartanburg, SC 29306
  • 1-800-555-555
  • hello@truexpressnemt.com
  • Mon to Sat: 8 am – 5 pm

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