Medicaid Transportation in the Carolinas

Medicaid covered non-emergency medical rides for eligible patients, booked, billed, and handled by TruExpress.

Don’t Miss Care Because of a Ride

Figuring out Medicaid transport rules, paperwork, and phone calls is frustrating. TruExpress handles the approvals and sends a certified driver to pick you up—so you keep every appointment and stay on the path to better health.

Here’s How It Works

Call or Request Online

Give us your Medicaid ID, appointment time, and clinic address.

We Confirm Coverage & Schedule

Our staff verifies eligibility and secures your ride.

Arrive On Time, Pay $0 Out of Pocket

Focus on your visit. We bill Medicaid directly and bring you safely home.

Schedule a Ride

“Before TruExpress, getting Mom to her heart checkups was a maze of calls and missed rides. Now they handle everything with Medicaid, and Mom hasn’t missed an appointment in six months.”

Carlos, Simpsonville, SC

Frequently Asked Questions

Am I eligible for Medicaid transportation?truexpressnemt_7olu972025-07-13T02:41:24+00:00

Am I eligible for Medicaid transportation?

If you have active South Carolina Medicaid and no other way to reach covered medical care, you qualify.

Does it cost anything?truexpressnemt_7olu972025-07-13T02:41:40+00:00

Does it cost anything?

No. Approved trips are billed directly to Medicaid; you pay nothing.

How far in advance should I schedule?truexpressnemt_7olu972025-07-13T02:42:03+00:00

How far in advance should I schedule?

At least 48 hours is best, but we try to honor same-day needs when possible.

What appointments are covered?truexpressnemt_7olu972025-07-13T02:42:27+00:00

What appointments are covered?

Doctor visits, dialysis, outpatient therapy, pharmacy trips after appointments, and hospital discharges approved by Medicaid.

Can a caregiver ride along?truexpressnemt_7olu972025-07-13T02:42:48+00:00

Can a caregiver ride along?

Yes—one adult escort rides free with prior notice.

Do I need paperwork at pickup?truexpressnemt_7olu972025-07-13T02:43:13+00:00

Do I need paperwork at pickup?

Just have an ID to confirm your identity. We handle the authorization on our end.

What if my appointment runs late?truexpressnemt_7olu972025-07-13T02:43:40+00:00

What if my appointment runs late?

Call us. Most appointments are quoted with a flat rate and include a two hour wait time. We will coordinate directly with our drivers if you need to extend your appointment.

Do you serve rural towns in the Carolinas?truexpressnemt_7olu972025-07-13T02:44:15+00:00

Do you serve rural towns in the Carolinas?

Most likely. Contact us with your address and we’ll confirm coverage.

Ready to Book Your Medicaid-Covered Ride?

One call and TruExpress does the rest. No hassles, no cost, just on-time care.